Delivery & Returns
Everything you need to know about delivery, returns and your order.
Delivery
Free UK delivery on all orders.
Orders are carefully packed and dispatched within 2-3 working days. You'll receive a confirmation email one your order has been dispatched.
Returns & refunds
If you change your mind, you can request a return within 14 days of receiving your order.
Items must be returned unused, unlit and in their original condition. To request a return, please email hello@freyanichols.co.uk before sending your item back.
Customers are responsible for the cost of return postage for change-of-mind returns.
Once your return has been received and inspected, you'll be notified and, if approved, your refund will be issued to your original payment method.
Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider.
Original delvery charges will only be refunded where required by law. Return postage for change-of-mind returns is the responsibilty of the customer.
Damaged, faulty or incorrect items
If your order arrives damaged, appears to be faulty, or you have received an incorrect item, please contact hello@freyanichols.co.uk with your order number and details of the issue.
Photographs of the item and its packaging may be requested to help assess the problem,
Please do not dispose of or return the item unless instructed to do so. We may require the item to be returned before a refund or replacement can be processed.
Where a return is required due to an item being faulty, damaged on arrival or incorrectly supplied, appropriate return arrangements will be provided.
This policy does not affect your statutory rights.